Pressure grows to make universal credit helpline free of charge

Campaigners are concerned complexity of new benefit and poor staff training are contributing to long and repeated calls

Pressure is growing on ministers to make calls to the universal credit helpline free, after it emerged that low-income claimants could be paying up to 55p a minute for calls to fix problems with their claim.

Campaigners want charges dropped as evidence grows that claimants are forced to spend long periods waiting on the phone to resolve issues, and often have to make a number of calls.

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Source: https://www.theguardian.com/society/2017/oct/12/pressure-grows-to-make-universal-credit-helpline-free-of-charge