Hermes courier: ‘I felt pressured to work while caring for my dying son’

Worker claims lack of support made her fear losing job with firm, which faces legal challenge from self-employed couriers

Amandeep Kaur, 29, a Hermes courier from Leicester, was in the back of an ambulance rushing her seriously ill son to hospital when she first felt the pressure to get back to work. It was two weeks before Christmas, one of the busiest periods for Britain’s booming parcel delivery industry, but Kaur’s six-year-old, Sukhmanjeet, had collapsed at home and she could not make her deliveries. A few hours later, with her son about to undergo surgery, she rang her manager.

“I said my son had had a cardiac arrest and I can’t come in,” she recalled. “I don’t know how long for, but he is my priority right now. [The manager’s] response was ‘Oh, it has come at a very busy time’.”

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Worker claims lack of support made her fear losing job with firm, which faces legal challenge from self-employed couriers

Amandeep Kaur, 29, a Hermes courier from Leicester, was in the back of an ambulance rushing her seriously ill son to hospital when she first felt the pressure to get back to work. It was two weeks before Christmas, one of the busiest periods for Britain’s booming parcel delivery industry, but Kaur’s six-year-old, Sukhmanjeet, had collapsed at home and she could not make her deliveries. A few hours later, with her son about to undergo surgery, she rang her manager.

“I said my son had had a cardiac arrest and I can’t come in,” she recalled. “I don’t know how long for, but he is my priority right now. [The manager’s] response was ‘Oh, it has come at a very busy time’.”

Continue reading…

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